Urgent and Important : Managing the difference

I thought I'd put up a couple of posts that try and elaborate the Indian difficulty in understanding key differences.
The first one is the difference between what is Urgent and what is important ?
This is a typical issue with the folks who work in an onsite-offshore model. While the person is working on a priority list, the assignments of priority themselves seem to be out of a hidden agenda from the perspective of the onsite person.

While some of this can be put down to communication gaps. I personally think that there is a more fundamental issue related to prioritizing.

There seems to be a mixup in priorities as the individual concerned cannot differentiate between the two. While one requires a response, some acknowledgement that the issue has been picked up, the other requires action.

This invariably leads to the constant Onsite complaint that whatever has gone offshore seems to have gone into a "black hole"

This leads to a post in the near future - one related to "response .vs. reply"
:-)